At HitchKey, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your orders.

Order Processing: Orders are processed after successful payment confirmation. Most orders are processed within 1–2 business days (excluding Sundays and public holidays). During festivals, sales, or high-demand periods, processing may take slightly longer.

Shipping & Delivery: Delivery timelines vary depending on your location, product availability, and courier service. Most orders are delivered within 3–7 business days across India. Remote locations may require additional time. Once your order is dispatched, you will receive a shipment confirmation along with tracking details via email or SMS.

Shipping Charges: Shipping charges, if applicable, are calculated based on the delivery location, package weight, and shipping method. The final shipping cost will be displayed during checkout before you complete your purchase. Free shipping offers, if available, will be displayed on the website.

Order Tracking: Once your order has been shipped, you will receive a tracking number to monitor your shipment's progress. You can also contact our customer support team for assistance with tracking your order.

International Shipping: Currently, HitchKey primarily ships within India. If international shipping is available for selected products or destinations, customers will be responsible for any applicable customs duties, taxes, or import charges imposed by their country.

Delivery Issues: While we strive for timely deliveries, delays may occasionally occur due to weather conditions, courier delays, natural disasters, or other unforeseen circumstances. We appreciate your patience and will assist you in resolving any delivery-related concerns.

Shipping Address: Please ensure that your shipping address, contact number, and PIN code are accurate at the time of placing your order. HitchKey is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Damaged or Missing Items: If you receive a damaged package or if any item is missing, please contact our customer support within 48 hours of delivery with your order details and photographs of the package (if applicable). We will investigate the issue and provide an appropriate resolution.

Returns & Refunds: For information regarding returns, replacements, and refunds, please refer to our Refund & Return Policy.